How to return or exchange an item purchased online

For your convenience, we offer two return options for most items:

• FREE Returns to any Atmosphere retail store. 
• Return to our warehouse via mail

For full details on each return option, please read the information below.

*Holiday purchases made from November 8, 2024 may be exchanged or refunded until January 26, 2025. Due to our massive BOXING DAY event, we will not be accepting refunds or exchanges on Dec 26th. For locations closed Dec 26^th (Atlantic Canada & Sault Ste. Marie, ON) refunds or exchanges will not be accepted on Dec 27th.*
 

RETURN TO A RETAIL STORE 

Here is what you need to return an online purchase to a store:

• The unused/unworn item in original packaging and with all paperwork, parts & accessories
• Photo ID matching Ship to/Bill to address
• The order e-Receipt (printed copy or mobile device display)

Returns made within 30 days will receive a refund to the original method of payment used for the purchase.

Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card.  If the amount of the return is less than $5.00, cash will be refunded.  

Returns over 60 days are not eligible for a refund.

You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

NOTE: Shipping charges are not included in the return amount.

If you paid for your order via PayPal, returns at our Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.
 

MAIL YOUR RETURN TO OUR WAREHOUSE

If you do not wish to return your online purchase at a Atmosphere Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Here's how:

1. If your order arrived in a single delivery (one box or bag), CLICK HERE to launch the self serve returns tool hosted by Narvar.

OR

2. If your order arrived in multiple deliveries or if your prefer assistance, please contact Customer Service.

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund:

• Clearance (Price Point ending in $0.88)
• Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned
• Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, & hydration)
• Nutritional and Food Products
• Tickets and Passes (including but not limited to sporting event tickets, ski lift passes, golf green fees)
• Jumpstart donations
• Reusable Value Bags
   

DISCLAIMER

Atmosphere reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Retail Store Returns 

*Holiday purchases made from November 8, 2024 may be exchanged or refunded until January 26, 2025. Due to our massive BOXING DAY event, we will not be accepting refunds or exchanges on Dec 26th. For locations closed Dec 26^th (Atlantic Canada & Sault Ste. Marie, ON) refunds or exchanges will not be accepted on Dec 27th.*

Please check our STORE LOCATOR for all updated store hours and contact information prior to your visit.

RETURN WITH A RECEIPT

An original receipt is required for exchanges or returns for in-store and online purchases. Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise in its original packaging. Returns made within 30 days will receieve a refund to the original method of payment used for the purchase. Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card.  If the amount of the return is less than $5.00, cash will be refunded. Returns over 60 days are not eligible for a refund.

ATMOSPHERE.CA RETURNS

Online returns within 30 days of the order date listed on your eReceipt will be accepted at Atmosphere retail stores for items that are unused/unworn, in original packaging, and with all paperwork, parts, and accessories for credit of the purchase price minus shipping and handling. PayPal returns at our Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.

To be eligible for a refund on your online purchase you must provide the following:

• Photo ID matching Ship to/Bill to address
• The unused/unworn item in original packaging with all paperwork, parts & accessories
• The order eReceipt (printed copy or mobile device display)

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund:

• Clearance (Price Point ending in $0.88)
• Any Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned. 
• Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, hydration)
• Nutritional and Food Products
• Jumpstart Donations

RETURN WITH A GIFT RECEIPT

Returns using a gift receipt will be applied to a MERCHANDISE CREDIT card within 60 days.  The gift receipt will help us determine the price your gift giver paid.  A gift receipt is documentation of the purchase only and is not considered an original receipt.  You will be required to provide your name, telephone number, and postal code for the transaction.

RETURN WITHOUT A RECEIPT

Store personnel can assist in retrieving your receipt for in-store or online purchases.  If your receipt is retrieved, a refund may be processed if it falls within the parameters of this RETURN POLICY.  In the event we are unable to retrieve your receipt we will be unable to process the return.

MULTIPLE ITEM DISCOUNT RETURNS & “FREE ITEM” WITH PURCHASE RETURNS

When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited.  The second item may be repurchased at the current selling price or both items can be returned for a full refund.  When items are purchased as part of a promotional offering, a free item can only be refunded with the return of all items.  Individual items can be exchanged.  A refund may be processed if it falls within the parameters of this RETURN POLICY.

WARRANTY RETURNS

Should your purchase develop a manufacturer's defect under regular use, you may be eligible for a refund or exchange.  Please return to a retail store for assistance.  If your product is eligible for a warranty claim, a refund may be processed if it falls within the parameters of this RETURN POLICY.  You will be required to provide your name, telephone number, and postal code for the transaction.

GIFT CARDS

Gift Cards cannot be redeemed for cash. Atmosphere is not responsible for lost or stolen Gift Cards.

DISCLAIMER

Atmosphere reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Damaged Or Defective Item

Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the order number in your Order History. Please be prepared with a detailed description of the damage or defect before contacting us.

Exchanges

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Atmosphere store within 60 days of purchase, in its original condition and packaging, with your receipt.*
 

* Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.