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Important information regarding possible Canada Post disruptions
Pre-strike
The federal government and the Canadian Union of Postal Workers (CUPW) are actively negotiating a new collective agreement. If these negotiations are not concluded by October 31, 2024, there is a possibility of a full or partial disruption of Canada Post services (strike) beginning November 3, 2024. Such a strike may affect some delivery orders, specifically those destined for:
• P.O. boxes or Indigenous Communities may experience delays in the case of a rolling strike or cancellation in the event of a full strike
• Fly-in communities
• Remote areas may require retrieval from the Purolator pick-up location nearest to your delivery address
P.O. boxes and fly-in communities may experience delays in the event of a rolling strike, or cancellation in the event of a full strike.
Remote areas may require retrieval from the Purolator pick-up location nearest to your delivery address.
In the event of a strike, we recommend you use an alternate address for delivery orders or visit one of our locations for in-store shopping and convenient pick-up of online orders. There will be no impact on orders not destined for a P.O. box, fly-in community or remote area.
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Everything you need to know about Gift Cards.
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Most Frequently Asked Question
No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.
An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.
CALCULATING DELIVERY TIME
Delivery Time = Warehouse Handling Time + Shipping Time
Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.
Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.
The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-2 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 2 to 5 full business days for the item to arrive.
Please note that business days are Monday to Friday, excluding statutory holidays.
You can use your order number to check the status of your order here.
The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.
Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.
All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.
Other forms of payment accepted: PayPal
We do not accept: Layaway plan, Retail Store Gift Cards
Gift Cards purchased online will now be valid both in-store and online at Atmosphere.ca.
When you are ready to make a purchase at a Retail Atmosphere store, you can present a printed copy of your eGift Card to the cashier or display your eGift Card on your Smart Phone to the cashier.
Online, eCards can be redeemed during the payment stage of checkout. The Gift Card number and Pin number (located in your eGift Card email) can be used to redeem the amount on the card as payment.
Maximum of 2 eCards/Gift Cards can be redeemed online in one transaction.