Frequently Asked Questions

Opening an account on Atmosphere.ca is easy. To register your information, simply click “Create Account” or follow the prompts when placing an online order. Opening an account offers you a convenient way to shop, track your shipments, and receive emails about your order.

You can also create an account using your Facebook account. Simple, easy, and no new passwords to remember.

We value your privacy. Please refer to our Privacy Policy for more information.

Account Benefits: Enjoy the advantages of your user account at Atmosphere.ca:

Subscriptions: Tell us your favourite brands, activities, and even your favourite Atmosphere location. We’ll do our best to show you more of what you like on the website.
Wish List: Save a list of your favourite items in your own personal Wish List.
News & Exclusive Offers: Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
Order History: Receive important information regarding the status and tracking of your order up to the moment it arrives.
Faster and Easier Checkout: Save your billing and shipping information to make Checkout a breeze.

Managing Your Account is easy online. You can change your preferences, email address, shipping info, and more.

Access your personal information and/or reset your password through “My Account”.

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in.  

You may also wish to change your password from time to time. To do so, sign in to your account and then select "Personal Information" in the navigation. Then, locate "Change Password", click edit and follow the instructions.

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
 

Yes, you can place an online order for someone else to pick up or have delivered to them.

By providing the recipient’s name, email address and shipping details (if Ship to Home) during the checkout process, they will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up or Shipped email. If you are providing the recipient’s email address and shipping information, please make sure you have their permission to provide it to us.

Atmosphere.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

Yes, you can place an online order for someone else to pick up or have it delivered to them.

By providing the recipient’s name, email address and shipping details (when selecting Same-Day Delivery or Ship to Home) during the checkout process, the recipient will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact the recipient and provide them with the Ready for Pick Up or Shipped email. Please get permission from the recipient before providing their name, email address and shipping information.

Simply go online to atmosphere.ca and begin to shop for your desired items.
Once you have selected the items you would like to order, 'add' them to your cart.
At checkout, ensure you have selected 'Pick Up at Store' as your Pick Up Method.
After completing your order, you will receive a confirmation email.
Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store.

Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes.

Please also ensure that your vehicle has adequate space to fit your order so that store staff can easily place the order.

Your order will be held at your selected store location up to a maximum of 7 days. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed.

If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.

An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.

CALCULATING DELIVERY TIME

Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.

Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.

The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-3 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 3 to 7 full business days for the item to arrive.

Please note that business days are Monday to Friday, excluding statutory holidays.

You can use your order number to check the status of your order here. 

Shipping Methods

Standard Shipping

We ship to all regions within Canada (excluding Quebec). Shipping costs are based on the weight/size of the item/s selected, and the shipping destination of the order. Total shipping and handling charges will calculate and display during Checkout prior to the completion of your order. All shipping and handling charges on SportChek.ca are stated in Canadian dollars.

Orders typically arrive within 5 business days. Please note that shipping to select rural or remote destinations may result in extended shipping times. 
Email updates are provided as parcels are shipped and are your best source for parcel tracking information. 

Most orders are delivered within 5 business days

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

Order must be received and credit card authorization completed by 12:00 PM (noon) EST or it will not be processed until the following business day.

You will not be charged for any item purchased with a credit card until the item has been shipped from one of our fulfillment centres. You will however see a pre-authorization on the date that the order was created.

Shipping offers may apply to delivery by Standard Shipping only, may apply to select items only, may be limited to a maximum credit towards shipping costs or may not apply to all shipping destinations. Please review the shipping offer details for specific terms and restrictions.

For delivery to a location that is excluded from a shipping offer, the shipping charge will be visible during Checkout. If your order contains items that are ineligible for a shipping offer, you will be charged shipping only for those items. If a shipping offer is limited to a maximum credit towards shipping costs, you will be charged the balance of the shipping costs.

We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.

Orders placed on Atmosphere.ca may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s) selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on Atmosphere.ca will not offer tracking information but will still offer order status and other details.

At this time we do not ship outside of Canada.

The cost of Ship to Home delivery is based on the size and the combined weight of the products in your order, the delivery distance and in some cases, location-specific characteristics.

You can view the estimated shipping fee on any eligible product page by entering your postal code after clicking ‘Enter Postal Code for Eligibility & Fees’. This will calculate an estimated shipping fee for the product that you are currently viewing. The final shipping fee is based on your full order, which is calculated and displayed during the checkout process.

Items cannot be delivered to all P.O. Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH. 

Due to tax requirements, we are unable to ship across provincial borders. At this time, we also do not ship outside of Canada.

Once you have selected the item(s) you would like to purchase, select ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping address, including postal code, is entered correctly to get an accurate shipping estimate and avoid delays or cancellations.

Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

Standard Delivery: for detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At the time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.

In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. For all bulk item delivery service, a signature is required. 

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry or plane service for delivery. Also, some P.O. Boxes are not eligible for delivery.  

Heavy and/or oversized (66-350lbs and/or 120-350 in any direction) products are only available for delivery to addresses within 100km of your selected Canadian Tire store. Find additional information regarding Heavy/Oversized shipments here.  

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to their size and/or weight or due to certain characteristics such as: heat/cold sensitivity, dangerous/hazardous (flammable, corrosive, combustible, etc.)

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

You can now place an order on canadiantire.ca to get eligible products faster! Same-Day Delivery is available for delivery seven days a week (excluding public holidays), for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when your order is placed.

Same-Day Delivery is available at select Atmosphere locations. You can check if you are eligible for delivery on any product page or in your shopping cart. Same-Day Delivery is available to addresses that are within 10km of eligible stores.

Orders placed before 2:00PM local time will be delivered same day, within 2 hours of you placing your order. Orders placed after 2:00PM local time will be delivered next day, within 2 hours of the store opening.

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

No, the delivery fee associated with Same-Day Delivery is non-refundable. For more information please visit our RETURNS page.

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

Most products are available for Same-Day delivery. Some items that may be ineligible include those that are potentially hazardous, oversized or heavy. 

Same-Day Delivery costs $9.99 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart. 

Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.

You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your order, you will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.

Yes, when you checkout you will have you will have the option to select “Hand it to me” or “Leave it at door”. You can learn more about each of these options below: 

Hand it to me: Selecting this option ensures that your high-value order will be delivered directly into your hands. For added security, the carrier will require that someone is present and available at the delivery location to receive the package and provide a signature (as needed). This option is recommended for high-value orders and orders being delivered to areas with a high risk of porch piracy. If you aren’t present/available to receive the delivery, your order will be returned to the store and it will be available for you to pick up for 3 days. After 3 days, your order will be cancelled and the order amount will be refunded (excluding the Same-day delivery fees).

Leave it at door: Selecting this option instructs the carrier to conduct a contactless delivery by leaving your order at the doorstep or in the lobby/reception area of the delivery address. While this option offers convenience, it increases the risk of theft and damage to your order. We recommend selecting this option only if you are confident in the security of your delivery location and are willing to accept responsibility for any potential order loss or damage. 

Please contact 1-866-SHOP-CTR (1-866-746-7287)* for assistance. Please note that the store and carrier should not be contacted in this case as an investigation is required.

You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunately, at this time, Same-Day carriers can only make one delivery attempt.

Same-Day orders can be returned to the store. You will need to please bring your order in store for returns or exchanges.

There are multiple ways to check on the status of an order. Here’s how:

1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.

2. Orders can also be checked by clicking the order status link in your order confirmation email

3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here. 

UNDERSTANDING THE STATUS OF YOUR ORDER

The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status.

STANDARD STATUS MESSAGES

Order Created: Your order has been submitted and the information you entered during Checkout is being processed.

Order Shipped: The items have shipped from our warehouse and are on their way to the shipping location.

Return received on: 00/00/0000: Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.

ADDITIONAL STATUS MESSAGES

Cancelled: An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.  

CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES

Partial or full cancellations of an order may occur for various reasons which may include:  

-An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.
-Difficulty in processing your payment information
-Inability to ship to the address provided

If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do accept backorders for products that have become unavailable.

CUSTOMER REQUESTED CANCELLATIONS

Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods:

-Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
-Click on the 'Order Status' link on your confirmation email
-Call our Customer Service team immediately at: 1-855-496-2866

If you were unable to cancel your order simply return any unwanted items by following our Return Instruction

The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

Many promotions and discounts featured on Atmosphere.ca will be applied automatically in the Shopping Cart. However, in some instances, you may receive a Promotion/Discount Code that you will need to enter during Checkout.

Follow these simple steps:
In your Shopping Cart, or on the Payment page or the Review Your Order page during Checkout, enter the Promotion/Discount Code.

Click "Apply".

If your order meets the requirements for the Promotion/Discount Code, the discount will be displayed immediately in the payment summary.

Please note: Promotion/Discount Codes are case sensitive. A code must be entered exactly as it appears.

Government laws require that we charge applicable sales tax on all taxable orders.

GST is charged on all orders. Unfortunately, we cannot verify GST-exempt status at the time an order is placed online. If you are eligible for a GST-exemption, please file a rebate claim is available on the Canada Revenue Agency website.

Retail sales tax (RST) is applied to taxable orders based on the shipping destination. Our online order system is able to apply only RST exemptions based on the tax status of the good and not the purchaser. If you are eligible for an RST-exemption that was not applied to your order, please file the applicable rebate claim with your provincial tax office or contact our Customer Service Department at 1-855-496-ATMO (2866).

Sales tax is not applicable on the purchase of Online Gift Certificates or Retail Store Gift Cards; however, taxable items paid for with an Online Gift Certificate or a Retail Store Gift Card will be charged applicable sales tax.

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-855-496-2866 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.

Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.

If PayPal is used for payment, the item(s) may be returned to our Atmosphere retail store locations to receive a refund. Paypal returns at our Sport Chek retail store locations will credit the debit or credit card attached to your paypal account. You can also return Paypal orders to our warehouse, for details on how to return an item to our warehouse please see our Return Instructions.

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the Atmosphere.ca website and choose your method of payment. Your funds are transferred immediately and securely.

To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

Sign up for PayPal

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (a U.S. telephone number)

4:00 AM PDT to 10:00 PM PDT Monday through Friday

6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday