Wondering when your order will arrive? You can review your order by signing in to My Account and viewing your Order History.
If you were unable to find your answer in the Help area of our website, select a topic below for more information. You will have the option to contact our Customer Service Department if the information does not answer your question.
The Product Details page will provide you with detailed information to help you learn more about the product.
For more information about the Product Details page, click here.
To see all stores closest to your location, their hours and additional information, visit our Store Locator page.
WHEN CAN YOU TRACK YOUR ORDER?
You will receive a tracking number in one or more emails as your order ships. At our distribution centres, tracking numbers are assigned to packages once they are finished be packed and are ready for courier pick-up. However, it may take up to 48 hours before the package is picked up and checked into the carrier's tracking system. Even when your package has already shipped from a distribution centre use and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.
Orders placed on Atmosphere.ca may be delivered by one or more different carriers.
NO TRACKING NUMBER ASSOCIATED WITH YOUR ORDER?
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on Atmosphere.ca will not offer tracking information but will still offer order status and other details.
To learn the difference between tracking information and order status, please read the information provided below.
HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by Atmosphere.ca and can be viewed by logging into your account and reviewing your order history. It represents the progress of your order between the time it is placed and the time it ships from a distribution centre.
Once your order leaves a distribution centre, it is handled by a carrier that will provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped. Tracking information is accessible from the tracking number link included in your shipping email and within your Order History on our website when it becomes available.
All questions regarding the status of a package with a tracking number should be directed to the shipping company.
Contact us. If you still have questions about your order, please contact Customer Service.
Delivery of your order will depend on the fulfillment location (we ship from many locations across Canada) plus the amount of time it takes for a carrier to pick up and deliver your order. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions, carrier delays, or other events out of our control.
An estimate of when a product is expected to leave a fulfillment centre is approx 1-5 business days and will vary due to location and increased volume during the holidays. We cannot guarantee the timing of when an order will leave a fullfillment centre and approximate delivery timelines are an estimate only.
CALCULATING DELIVERY TIME
Delivery Time = Fulfillment Centre Handling Time (up to 1-5 business days) + Carrier Shipping Time (up to 1-5 business days)
Fulfillment Centre Handling Time refers to the amount of time it will take for a location to receive, pick & pack your order.
Carrier Shipping Time is the amount of time it will take your order to travel from a fulfillment location to your destination.
Example: The item you ordered takes 1-5 full business days to leave a fulfillment centre. Depending on your location, it could take anywhere from 2-10 business days for the item to arrive from the date it was ordered.
Please note that business days are Monday to Friday, excluding statutory holidays.
Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History. Please be prepared with a detailed description of the damage or defect before contacting us.
Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the order number in your Order History. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.
Please note: Atmosphere.ca is not responsible for shipping, handling, or other additional charges for returned items.